Privacy Policy

• Account details: your email address and, if you sign in with Google, your name and profile picture.
• What you give us to clip: the YouTube links and video files you submit, and the clips, captions and transcripts we make from them.
• Billing details: your plan, credits, payment history and the checkouts you start. Payments are taken by Whop; we never see or store your card number.
• Where you signed up from: your approximate location (country and state), worked out from your IP address when you sign in, and the site or ad link that brought you (such as google.com or a campaign name). We don't keep the IP address.
• Things you send us: feedback and emails.

To run your account, turn your videos into clips, keep track of your plan and credits, take payments, answer you and keep the service secure. We don't sell your data, and we don't use it for advertising.

• Clips and tool downloads are deleted 30 days after they're made. Download anything you want to keep.
• Uploaded files and extracted audio are deleted within 7 days.
• Transcripts may be kept so the same video doesn't need transcribing twice. Email us to have the transcript of something you uploaded removed.
• Your account details stay until you delete your account.
• When you delete your account we keep only anonymous statistics, such as when someone signed up, started a trial, paid or left and which country they were in, with nothing that links them to you.
• Payment records are kept by Whop and by us as long as tax law requires.

You can delete your account and everything in it from Settings in the dashboard. You can also email teamclipex@gmail.com to see, correct or delete what we hold about you.

We only use the cookies needed to keep you signed in and to finish a checkout. No advertising or tracking cookies. We count visits to our public pages without cookies, using an anonymous code that changes every day, with your approximate country and state and the site or ad link you came from; we don't store your IP address. Signing in with Google uses a cookie for up to 10 minutes, which also carries that site or link to your sign-up.

We use PostHog to see how people use the site and the app: the pages you open, what you click and recordings of those visits, with everything you type hidden. It keeps an anonymous code in your browser's session storage, not a cookie, which is cleared when you close the tab. Once you're signed in, it's linked to your account and email so we can fix what goes wrong for you. PostHog stores it in the United States.

If we change this policy in a way that matters, we'll update the date above and tell you by email or in the app.